Refund Policy

Last updated: September 22, 2026

At Melloo, we want you to be happy with your order. We do not require customers to return products when we approve a refund.

Refund Eligibility

You may be eligible for a refund if your order:

• Arrives damaged

• Arrives defective

• Contains the wrong item

• Does not arrive

• Has another significant issue with the order

If there is a problem, please contact us at trymelloo@gmail.com with your order number and details of the issue.

For damaged, defective, or incorrect items, we may ask you to provide photos or other reasonable evidence so we can review your request.

No Returns Required

We do not require products to be physically returned to us when a refund is approved.

Please do not send products back to us unless we specifically instruct you otherwise.

Refunds

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Change of Mind

Refunds are not normally provided simply because you change your mind after receiving your order, except where applicable consumer law gives you a right to cancel or receive a refund.

Cancellations

If you wish to cancel your order, contact us as soon as possible at trymelloo@gmail.com.

We cannot guarantee cancellation once an order has entered processing or fulfilment.

Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

Contact Us

For refund questions, contact:

Melloo
Email: trymelloo@gmail.com